Help & Contact
SilverFriend Support
Have a question about the SilverFriend app or our phone companion service? We're happy to help.
Contact us
Send us an email — we respond within 2 business days.
kontakt@silverfriend.deResponse within 2 business days, Monday to Friday.
Common topics
- Frequently asked questions
Answers to the most common questions about calls, privacy, and the family dashboard.
- Manage or delete your account
Instructions for managing your account or permanently deleting it.
Privacy & data
For privacy-related matters, please reach us at datenschutz@silverfriend.de. Read the privacy policy.
Wellbeing notice
SilverFriend is not an emergency service and not a home emergency call system (Hausnotruf) — and it replaces neither.
After every call, an automated check reviews the conversation for anything that stands out. If something is flagged, a person on our team then reviews the result. Only after that does the contact person you registered receive a neutral message — or your second contact, if the first cannot be reached.
This review happens after the call, not during the conversation. There is no automatic alert without human review, and SilverFriend never dials an emergency number itself.
In an emergency
Please call the Europe-wide emergency number 112 yourself, immediately.
Provider
Silverfriend GmbH, Döringstraße 6, 10245 Berlin, Germany. Full provider details in the imprint.