Support & Help

Here to help you — support URL pursuant to Apple App Store Guideline 1.5.

How to reach us

Email: hilfe@silverfriend.de
We reply within one business day, Monday to Friday.

Phone: to be announced.

Postal address:
Silverfriend GmbH
Döringstraße 6
10245 Berlin
Germany

Frequently asked questions

How do I set up SilverFriend for my parents?

Download the app from the Apple App Store or Google Play. After registration we guide you through a five-step setup — name, phone number, location, living situation and interests of your parents. The first call is typically enabled within 48 hours.

How do I stop future calls?

Your parent can say “please stop calling” at any time — the service ends the current call immediately and does not call back. You can also pause or stop calls at any time in the app under Settings → Pause calls.

How do I update my payment details or cancel the subscription?

In the app under Settings → Subscription. Cancellation takes effect at the end of the current billing period.

I want to delete my account.

See Delete your account — you can start the deletion from inside the app or by email to datenschutz@silverfriend.de.

Where do I find the Privacy Policy and Terms?

Privacy Policy (website) · Privacy Policy (app) · Terms of Service · Cookie Policy · Legal Notice.

Data protection matters

For requests relating to your GDPR rights (access, rectification, erasure, objection, portability), please contact datenschutz@silverfriend.de. We respond within 30 days.

Emergency notice

SilverFriend is not an emergency service. In case of an acute emergency or a life-threatening situation, please call the EU emergency number 112 immediately. Our phone companion is a conversational partner — not a substitute for professional care or medical assistance.

Silverfriend GmbH · Döringstraße 6, 10245 Berlin, Germany · HRB 277280 B · VAT ID DE457343045.