Derecho de desistimiento

Instruction on Withdrawal

Courtesy translation of the binding German Widerrufsbelehrung. In case of any discrepancy, the German version prevails.

Last updated: 6 September 2026

Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

Exercising the right of withdrawal. To exercise your right of withdrawal, you must inform us

Silverfriend GmbH
Döringstraße 6, 10245 Berlin, Germany
Phone: +49 15678 616839
E-mail: kontakt@silverfriend.de

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You may use the enclosed model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the service begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Early expiry of the right of withdrawal. Your right of withdrawal expires early if we have fully performed the service and began performing the service only after you gave your express consent to this and at the same time confirmed your knowledge that you lose your right of withdrawal upon full performance of the contract by us.

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Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

To
Silverfriend GmbH
Döringstraße 6, 10245 Berlin, Germany
E-mail: kontakt@silverfriend.de

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service: phone companion "SilverFriend"

Ordered on (*) / received on (*): ________

Name of consumer(s): ________

Address of consumer(s): ________

Signature of consumer(s) (only if this form is notified on paper): ________

Date: ________

(*) Delete as applicable.