Question 1

Is SilverFriend safe, honest, and respectful with my parent?

Accepted Answer

Yes. Trust is our foundation. Every call begins with full transparency: 'Good morning, this is your AI companion from SilverFriend...' We never pretend to be human or impersonate a family member. This honesty builds trust and prevents emotional confusion. Furthermore, we operate under a strict 'Never-Ask' rule: SilverFriend will never ask for money, passwords, banking PINs, or sensitive financial data.

Question 2

My parent struggles with technology. Do they need a smartphone or app?

Accepted Answer

No. SilverFriend works 100% via their existing landline or mobile phone. There are no apps to install, no passwords to remember, and no internet connection required at their home. If your parent can answer the call, they can use SilverFriend.

Question 3

Does this replace my calls? I don't want to 'outsource' my relationship.

Accepted Answer

Absolutely not. SilverFriend is a bridge, not a replacement. In fact, we help you connect more. If your parent mentions they miss you or talks about a sibling, the AI will ask: 'Would you like me to call your daughter now?'. With a simple 'yes,' the call is connected instantly. This removes the friction of looking up numbers or the fear of 'bothering' you, making family contact more frequent and spontaneous.

Question 4

Will this actually improve their wellbeing, or is it just a gimmick?

Accepted Answer

It is a measurable health intervention. Loneliness is as dangerous to health as smoking 15 cigarettes a day. SilverFriend combats this by providing daily conversation, mood monitoring, and cognitive engagement. While it is not a medical device, regular meaningful conversation can reduce the risk of depression and help maintain mental sharpness.

Question 5

How do I know if my parent is okay? Will I receive updates?

Accepted Answer

Yes, you stay in the loop without invading their privacy. Through the Family Dashboard, you will receive notifications directly on your phone regarding your parent's well-being. To protect your parent's dignity and privacy, these messages do not contain sensitive personal details or raw transcripts. Instead, you receive a high-level status indication—a simple confirmation that 'everything is well' (e.g., call answered, mood cheerful) or an alert if a call was missed. You get peace of mind knowing the status, while your parent keeps their private conversations private.

Question 6

Can I control the topics or set preferences for my parent?

Accepted Answer

Yes. The Family Dashboard allows you to configure the experience entirely. You can set up specific preferences, such as preferred call times, topics to avoid (e.g., 'No politics'), or topics to encourage (e.g., 'Ask about her garden'). You can also add reminders for medication or hydration. The AI combines these settings with what it learns from conversations to ensure every call feels personal and safe.

Question 7

Is this an emergency service (Hausnotruf)?

Accepted Answer

No. SilverFriend is explicitly not an emergency response service or a medical alert system. We do not replace the traditional 'red button' (Hausnotruf). However, our system monitors for anomalies and unusual behaviors. If the AI detects a concerning pattern—such as confusion, distress, or repeated missed calls—we will notify you immediately so you can check on them. Think of us as an early warning system for behavioral changes, not an emergency ambulance service.

Question 8

How does consent work if my parent isn’t tech-savvy?

Accepted Answer

We have made this frictionless. Consent happens via a warm, friendly phone call—no apps, no complex forms. We explain the service in plain, slow language and ask for verbal confirmation. This process is recorded and compliant with German elder-care regulations, ensuring they understand and agree to the service without stress.

Question 9

How do you protect my parent’s data? Is it sold?

Accepted Answer

Your parent is our customer, not our product. We are a subscription service, which means we do not need to sell data. All data is stored on secure servers in Germany, fully compliant with the strictest GDPR and elderly care standards. We do not share data with insurers, advertisers, or third parties. You can request to view or delete all data at any time.

Question 10

Can I try it before committing?

Accepted Answer

Yes. You can start with a 14-day free trial to see the impact for yourself. Before that, you can even schedule a demo call to hear the AI's voice and conversation style yourself, so you know exactly what your parent will experience.

Legal Notice

Silverfriend GmbH

Managing Director Feras Alsamawi

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